Home FAQs My iPhone Screen is frozen. Its not working…what to do?

My iPhone Screen is frozen. Its not working…what to do?

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If your iPhone screen is frozen and not responding to touch, here are steps you can take to resolve the issue:

1. Force Restart Your iPhone

  • iPhone 8 or Later:
    • Quickly press and release the Volume Up button.
    • Quickly press and release the Volume Down button.
    • Press and hold the Side button until the Apple logo appears, then release it.
  • iPhone 7/7 Plus:
    • Press and hold the Volume Down button and the Sleep/Wake button at the same time.
    • Keep holding them until the Apple logo appears, then release both buttons.
  • iPhone 6s or Earlier:
    • Press and hold the Home button and the Sleep/Wake button simultaneously.
    • Keep holding them until the Apple logo appears, then release both buttons.

2. Check for Updates After Restart

  • Update iOS: Go to Settings > General > Software Update to ensure your iPhone has the latest software. Updates can fix bugs that might cause freezing.

3. Free Up Storage

  • Check Storage: Go to Settings > General > iPhone Storage. If your iPhone is low on storage, try deleting unnecessary apps, photos, or files to free up space.

4. Reset All Settings

  • Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings: This will reset system settings like Wi-Fi passwords and wallpapers but won’t delete your data. It can help resolve configuration issues that might be causing the freeze.

5. Restore Your iPhone

  • Backup and Restore: If the issue persists, back up your iPhone and perform a factory reset through Settings > General > Transfer or Reset iPhone > Erase All Content and Settings. After the reset, you can restore your data from the backup.

6. Contact Apple Support

  • If your iPhone is still unresponsive after trying these steps, there might be a hardware issue. It’s best to contact Apple Support or visit an Apple Store for further assistance.

These steps should help unfreeze your iPhone and restore its normal functionality.

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